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WEISSKLANG
//MAINTENANCE

Our microphones are manufactured to the strictest quality standards and therefore have a long service life. 
We recommend that the following instructions be followed to ensure a flawless operation of your microphone.

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Always disconnect the microphone from the XLR cable before performing any steps.

 

Only use a dry or slightly damp cloth to clean the outer microphone body, as the electronic components are very sensitive to moisture.


Do not use any cleaning liquids containing solvents (such as acetone), as this could damage the powder coating of the microphone. 

For voice recordings it is recommended to use a windscreen. In dusty or humid recording environments, we recommend the use of
a windscreen to protect the capsule from dust and moisture.

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To protect the microphone against external influences it is recommended to keep your microphone in the (supplied) wooden box when not in use.

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In order to retain the warranty, please never try to make even small repairs by yourself. In these cases, please contact us.

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Our service team would be pleased to assist you (submit maintenance request).

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I would like to have my microphone overhauled.
What steps do you take for service maintenance and what costs can I expect?

We recommend regular maintenance (usually every five years) to ensure that your WeissKlang microphone continues to function perfectly. We will be happy to carry out a general overhaul of your WeissKlang microphone and eliminate all technical defects. 

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How do we service your microphone?

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Our professional microphone maintenance includes a complex procedure to ensure that your high-quality WeissKlang microphone
remains in perfect condition. Here are the steps we take during maintenance:

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1. Industrial enclosure cleaning​

The microphone body is thoroughly cleaned to remove dust, dirt and debris.

This improves the external appearance and hygiene of the microphone.​

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2. Mechanical inspection and repair

A thorough inspection of all mechanical components is carried out to ensure that your microphone is in perfect working order. Major defects are repaired to ensure longevity and performance.

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3. Renewal of the XLR connector

The XLR connector that establishes the connection between your microphone and your recording device is replaced and checked for mechanical integrity to ensure a reliable and noise-free connection.

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4. Replacement and fine adjustment of the circuit boards

All circuit boards in the microphone are replaced with new components.

These are then carefully fine-tuned to ensure the best possible sound quality.

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5. Measurement protocols and restoration of the basic sound

We save all of our customers' measurement logs in order to be able to restore the basic sound of your microphone during maintenance (among other things). This ensures that the microphone retains its original sound characteristics after maintenance.

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6. Replacement of the capsule membrane and capsule measurement

The sensitive capsule diaphragm is renewed and measured in our anechoic chamber to ensure that it is in optimum condition. The capsule is precisely adjusted to achieve the highest sound quality. In addition, all circuits are matched to each other.

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maintenance

European Union

69 EUR (incl. VAT)

The cost of sending the microphone to us is borne by the customer,
but the return shipping is free of charge.

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For KlangShield customers, we cover all costs for both shipping to us and return shipping. Additionally, one maintenance service is included free of charge as part of KlangShield and can be redeemed using the provided voucher.

Worldwide (outside the EU)

​69 EUR (excl. VAT)

The cost of sending the microphone to us is borne by the customer,
but the return shipping is free of charge.

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For KlangShield customers, we cover all costs for both shipping to us and return shipping. Additionally, one maintenance service is included free of charge as part of KlangShield and can be redeemed using the provided voucher.

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The comprehensive protection package for your WeissKlang microphone.

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